Help
Questions? The answers live here.
Pre-orders, shipping, refunds, warranty and caring for Hinghoi. Can't find it? Message us on LINE.
01 · Pre-order
Pre-order and deposit
Hinghoi is made to order. After pre-orders close we build and set up each one, then ship the whole batch together. We start making them once [minimum] people have booked.
1
Pre-order
Pick a colour, how many, and pay in full or a deposit
Pick a colour, how many, and pay in full or a deposit
2
Answer the personality questionnaire
The link arrives by email. Open until [questionnaire closes]
The link arrives by email. Open until [questionnaire closes]
3
Pre-orders close [pre-order close date]
If [minimum] people have booked, we start making them. If not, you get a full refund.
If [minimum] people have booked, we start making them. If not, you get a full refund.
4
We build it and set its personality
Progress updates by email
Progress updates by email
5
Ships [ship date]
With a tracking number
With a tracking number
Pay in full฿[total]One payment, done
Deposit฿[deposit]Balance of ฿[balance] due by [balance due date]. We email you the link.
If the balance isn't paid in time: [terms]
Pay by PromptPay or card through [payment provider]. Card numbers go on the provider's own page; we never see or store them.
02 · Shipping
Shipping
Ships toAnywhere in Thailand · [international or not]
Carrier[carrier]
Cost[shipping]
First batch ships[ship date]
ArrivesWithin [days] days of shipping
We email the tracking number on shipping day. To change the address, message us on LINE with your booking number by [address change deadline].
03 · Cancelling and refunds
Cancelling and refunds
If too few people bookWe refund you in full. You don’t need to do anything.
Before the questionnaire[cancellation and refund terms]
After its personality is setIts face and personality are already set from your answers. [terms]
Damaged on arrivalTake a photo or video while unboxing, then message us on LINE within [days] days. [replacement / refund]
Refunds go back to the way you paid, within [days] business days.
04 · Warranty
Warranty
Length[period] from the day it arrives
Covers[what's covered]
Doesn't cover[what's not covered]
How to claim
1Message LINE [LINE ID] with your booking number
2Send a short video so we can see what's wrong
3We'll tell you how to send it back [who pays shipping]
05 · Charging and care
Charging and care
ChargingPlug in any USB-C cable. A full charge takes about [hours] and lasts about [days].
CareKeep it away from water and strong sun. It isn't waterproof yet.
Storing itCharge it to about half, then slide the switch off.
What the orange button does
PressThe screen lights up and says hi
Left unpressed a whileSulks for a moment, then forgives you right away
Left aloneFalls asleep; press it and it wakes up groggy
06 · FAQ
Frequently asked questions
Still stuck?Message us on LINE or by email. We reply [days and hours].hello@[shop domain]
Message LINE [LINE ID]